Online PRC ID renewal : My experience with PRC renewal online
“What I really like to do is obtain documentation from government offices,” said no one ever. Multiple steps, long queues, and an entire working day wasted–it’s an ordeal that practically every adult in the Philippines has had to go through in order to secure documents like a birth certificate, SSS ID, NBI Clearance, passport, driver’s license, PRC ID, etc. But with more and more government agencies going online, the days of waking up at 4:30AM so one could be the first in the queue may soon be over.
When the Professional Regulations Commission (PRC) announced the full implementation of the Continuing Professional Development (CPD) requirements for PRC ID renewal starting July 2017 (the very same month my PRC ID was expiring), I wasted no time in applying for a renewal of my Professional Teacher’s PRC ID online ahead of schedule.
The first step was to register at the PRC LERIS (Licensure, Examination and Registration Information System) portal. PRC provides an easy-to-follow users’ guide for online PRC renewal here. Once registered, I filled in my personal details for my profile and uploaded a photo. By now, you must be familiar with the photo ID requirements (white background, tight shot of the face, person must be wearing a shirt with a collar, etc.). Next, I clicked on Transaction and selected Renewal. Then, I was asked to select my Profession and supply my PRC License Number. As soon as I clicked Proceed, the database instantly verified my current PRC Registration!
Next, I set my appointment by selecting my preferred PRC Regional Office (Robinsons Place Manila), date (April 4th) and time (AM or PM, I chose PM). Afterwards, I had to select a payment option. All payments are processed by online payment gateway DragonPay, but funds must come from either online banking or over-the-counter deposits (or DragonPay Prepaid Credits, if you happen to have them). My invoice came up to P545 (P450 renewal fee + service fees). I tried to pay online; first, with BDO and then with BPI, but both routes failed for some reason (I kept getting an error message and asked to try again and again…). Finally, I sucked it up and fell in line at the nearest BDO branch to make an over-the-counter deposit. This was the only queue I’d had to wait in.
The system had promised that my payment would be verified by DragonPay within minutes of making the over-the-counter deposit, but when my status was still showing as “Pending” by nightfall, I contacted DragonPay’s customer service to have the matter sorted out. About two hours after I filed my support ticket, my payment was verified. I printed my claim stub and took a screenshot of my payment details for good measure.
On the day of my appointment, I proceeded to the PRC Renewal Office on the 2nd Floor of Robinson’s Place Manila. I was pleased to see only about three people waiting inside. I went straight to the receiving window and presented my claim stub to the friendly lady sitting behind it. She asked for my old PRC ID and advised me to wait for my name to be called. I had barely warmed my seat when the lady called me back to the window. She handed me my new PRC ID, then she had me sign my name, as acknowledgment that I’d collected my new PRC ID, electronically using a Wacom tablet. It didn’t take more than 10 minutes from the time I walked into the PRC Renewal Office up to the time I stepped out.
Ten minutes for a PRC ID renewal! A far cry from the six hours I wasted at when I attempted to renew my PRC ID at the PRC Office on Nicanor Reyes in 2014. I say “wasted” and “attempted” because I stormed out of the PRC compound while waiting for the line to the cashier to move, unable to bear the torture any longer. I ended up applying for a renewal at the SM Harrison Plaza business center. But that’s a story for another day.